ABOUT CONSUMER PROTECTION
To Protect Consumers From Various Unfair Trade Practices
Consumer Protection is one of Majlis Tindakan Pengguna Negara (MTPN) Consumer’s programs to protect consumers from various unfair trade practices. The purpose of such protection is to avoid exploitation and check various business malpractices. Consumer Protection indicates the compliance of products or services fulfilled with the standard requirements of quality and safety; issued in accordance with the procedure laid down for manufacturers, retailers, operators, agent business and so on, to differentiate normal product and excellent products that reaching appropriate level of quality and safety, especially those products achieved the standard of “Zero Return”.
To Protect Consumers From Various Unfair Trade Practices
Consumer Protection is one of Majlis Tindakan Pengguna Negara (MTPN) Consumer’s programs to protect consumers from various unfair trade practices. The purpose of such protection is to avoid exploitation and check various business malpractices. Consumer Protection indicates the compliance of products or services fulfilled with the standard requirements of quality and safety; issued in accordance with the procedure laid down for manufacturers, retailers, operators, agent business and so on, to differentiate normal product and excellent products that reaching appropriate level of quality and safety, especially those products achieved the standard of “Zero Return”.
Mission
Building a trusted and reliant rapport between prominent brands and consumers by promoting excellence in consumer and trade education programs.
Vision
Casting about trustful and predominant corporates, brands or individuals on a global scale, providing consumers a useful guidance and pragmatic skills and confidence.
Vision
Casting about trustful and predominant corporates, brands or individuals on a global scale, providing consumers a useful guidance and pragmatic skills and confidence.
Objective
With the increasing number of inferior and counterfeit products/services in the Malaysia, consumers in Malaysia have been suffering from the malfeasance companies providing tinpot goods and services, hence achieving esteemed mark of trust and prestige is certainly a significant milestone in the branding journey of any comapny. The establishment of this consumer protection brands is to build a nationwide recognition of prominent and reliant brand.
STANDARD OPERATING PROCEDURE
ELIGIBILITY
INDUSTRIAL CLASSIFICATION
WHAT YOU GET?
| 1 | Gold platted Certificate (A4 Size) with high quality framed |
| 2 | Certified companies are allow to use Consumer Protection logo’s |
| 3 | Certified companies are allow to use Bunting Display |
| 4 | Certified companies will be promoted on WCPCC & MTPN Facebook & Website |
BENEFITS FOR CONSUMERS
Every consumer has the right to demand safe goods and services. Consumer want to feel protected from various malpractices activity such as scams, unfair trading, e-crime, unsafe goods and others. Consumer detriment occurs when a consumer suffers from being accidentally, carelessly or deliberately treated unfairly by a trader. Therefore, consumers need to play a vital role in ensuring that the products or services they purchase are safe. Consumers need to understand that standards is an integral part of consumer rights.
Consumer purchase decision depends on how well the expectations of a customer concerning about a product or service provided by organization have been met. It involve the process by which consumers become aware of and identify their needs, collect information on how to best solve these needs, evaluate alternative available options, make a purchasing decision, and evaluate their purchase. Therefore, the presence of this Consumer Protection is to help consumers to make better purchase decisions and to get consumer confidence because of trader’s efforts to provide reliable and quality service to users. It also benefits both sides.
BENEFITS FOR BUSINESS
Consumer Protection provides local businesses with special recognition that is both powerful and meaningful. Because the award is based on an assessment and auditing process from MTPN that consumers can take trust and confidence in.
The Bunga Raya Brand Award provides recipient companies an effective way to differentiate themselves from the competition. The BRBA logo has become a powerful symbol of business excellence for discerning consumers.
The Consumer Protection is more than a designation, it is an opportunity to set your business apart. When your customers are confident in your business, they will continue to buy and will be introduced to other friends. This way your business opportunities will continue to grow and benefit both the business and the consumer. This initiative also as an opportuni ty for traders to enhance their marketing and advertising and accelerate their sales profit.
VALUES CONSUMER PROTECTION
STRENGTHEN
Instantly strengthen your business and verify that your company is outstanding, also highlighting your company’s values.
LEADER
Gaining external credibility and recognition from this award in high-level business leader awards verifies your achievements.
PROMOTE
Promote your success to further their own agendas, can give you more credibility
CREDIBILITY
The quality of being trusted and believed in
BRAND VALUE
Good branding increases the value of a company. A brand represents the sum of people’s perception of a company’s customer service, & reputation.
HONOR
As an honor and highly recognized as high standard level business services.